In this section, you must specify the CIC Host, Username and Password, to be used by the CallScripter application when communicating with the CIC server to retrieve a list of campaigns, fields, outcomes, Workgroups, users and stations.
These settings can be set by going to System Manager --> Application Settings:
Description of the options to be set:
Option Name
Option Description
CIC Host:
The Host is the CIC server that CallScripter will connect to to get a list of users. CallScripter gathers other CIC information from this server. This is the primary server, and not any load balanced names/URL.
Note that from Version 4.5.46 multiple host names can be entered, values must be pipe delimited (for example: ININ CIC HOST: Server1|Server2|Server3)
CIC username:
A generic username used to log onto the CIC server to obtain a list of campaigns, fields, outcomes, work groups, users, stations.
CIC password:
Password for the above user to authenticate the log on.
Note: Any changes to the username or password on CIC must also be changed here. Changes will require the restarting of the service, and de-activation and re-activation of the Interactive Intelligence External Campaign Retrieval plugin.
4.5.53 for Interactive Intelligence
