The instructions in this guide assume that basic installation/setup of the Microsoft SQL server and IIS web server have been performed.
The procedure in this document will guide you through the installation process of the CallScripter application and its components on the server(s). If you respond accurately to the prompts and instructions during the CallScripter Install Wizard, the installation should be quick and simple and require minimum technical knowledge to complete.
To implement CallScripter with CIC, perform the following tasks in this order:
Review the system requirements and make sure all servers intended for use during this process meet the requirements
Configure the following in CallScripter --> System Manager --> Application Settings --> Inin
ININ CIC Host
ININ CIC User
ININ CIC Password
Activate the Interactive Intelligence External Campaign Retrieval plugin in CallScripter --> System Manager --> Plugin Manager (this sources campaigns for use in CallScripter from CIC)
Start the CIC data service in System Manager --> Service Manager (this sources users, machines and Workgroups from CIC)