5. Application SettingsIn this section, you must specify the CIC Host, Username and Password, to be used by the CallScripter application when communicating with the CIC server to retrieve a list of campaigns, fields, outcomes, Workgroups, users and stations.
These settings can be set by going to System Manager --> Application Settings:
Description of the options to be set:
Note: Any changes to the username or password on CIC must also be changed here. Changes will require the restarting of the service, and de-activation and re-activation of the Interactive Intelligence External Campaign Retrieval plugin.
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