CallScripter 4.5.53 for Interactive Intelligence

Please email training@callscripter.com for omissions or errors.

Using ININ Commands in a Script

csCommands initiate an action to or get a response from CIC or Dialer.

For information on available functions with product levels, please review the Compatibility Matrix available in the CallScripter page on the Interactive Intelligence Partner Portal :

https://my.inin.com/products/AllianceSolutions/Pages/CallScripter.aspx

A csCommand can be executed in several ways :

from a button that executes a client command
from an automatically executed client command that executes when the page loads
from within a Calculate Field (see below)
from within a Conditional Button (see below)

Calculate Fields

Calculate fields run every time the agent moves from one field to the next and can be used to implement scripting requirements not provided by the standard controls.

Conditional Buttons

A Conditional Button uses an if statement to control agent movement within the script. It can also handle more complex use of operators to compare field content to decide on the route of the script path.

The contents of Using ININ Commands in a Script

Custom Notifications

ININ csCommands

ININ Script Controls