ININ Script Controls

The Script Controls listed in this section are in addition to the standard controls provided with the CallScripter application and have been designed to integrate with the Interactive Intelligence CIC functionality. These controls have been migrated from the EasyScripter application and will continue to functino, however they are designed for displaying and referencing in the EasyScripter client, and cannot be referenced in the same way in a browser, for example show/hide. Where possible, use standard CallScripter controls, or use csCommands in calculate or javascript fields.

Control Name	Visible	Overview of Function
ININ Client Command –Automatic	No	Triggers automatically on page load. It can be used to fire any csCommand in the client program - for example, to set the agent's status or disconnect the call.
ININ Client Command –Button	Yes	Is the same as ININ Client Command – Automatic, except that the csCommand fires when a button is pressed, rather than automatically on page load.
ININ Complete Consult Transfer	Yes	Adds a button that completes a Consult Transfer, optionally transferring the script, so that the other agent is passed the same script page.
ININ Disconnect Call Button	Yes	Disconnects the current Customer Call, Consult Call, or the call associated with the variable defined as the Call ID.
ININ Get Call Attribute	No	Adds a hidden field which returns a value of a CIC Call Attribute as specified.
ININ Get Call Status	No	Adds a hidden field that gets a call status attribute, which can be IsHeld, Is Muted, Is Recording, Is Record Paused, or Call State.
ININ Own Agent Reschedule	Yes	Draws a checkbox to be used in conjunction with the reschedule date/time controls.
ININ Reschedule Call	Yes	Draws a checkbox that allows entry of date and time when a callback should be attempted, along with an optional checkbox for performing an Own Agent reschedule at that time.
ININ Set Call Attribute	No	Adds a hidden field allowing a call attribute to be automatically set to a value when the page loads.
ININ Set Call Outcome – Automatic	No	Sets a Reason Code and a Finish Code for the call, automatically on page load.
ININ Set Call Outcome – DropDown	Yes	Is the same as Set Call Outcome – Automatic, except that the codes are set in response to a drop list selection instead of automatically at page load.
ININ Set Call Outcome – List	Yes	Is the same as Set Call Outcome – Automatic, except that the codes are set in response to a list box selection instead of automatically at page load.
ININ Set Dialer Stage	No	Adds a hidden field allowing a dialer stage to be set when the page loads.
ININ Set Toolbar Buttons	No	Allows the script designer to specify which buttons are visible in the executer toolbar when the script runs.
ININ Set User Status	No	Changes the agents status automatically when the page it is placed on loads.
ININ Show Transfer Window Button	Yes	Adds a button which when clicked will display the Transfer Call window.
ININ Toggle Call Status	Yes	Adds a button that toggles the Call Status Attribute to Toggle Hold, Toggle Record, Toggle Pause Recording, or Toggle Mute.
ININ Transfer	Yes	Adds a button that transfers the call to the number specified. If you configure Advanced Properties, you can configure the button to perform a Consult Transfer, a transfer from a specified Workgroup, and optionally transfer control to another page in the script.