The installation process will be carried out on the CallScripter web server. In order to successfully install the application the web server will need to have direct access to the SQL server. The CallScripter database will be created remotely from the web server during the installation using Microsoft command lime utilities 11 for SQL server.

 

Wait whilst the installer prepares the setup files and installation process (this should take no longer than 30 seconds). When the first page of the installer appears select the Add New Instance option to proceed.

 

 

 

 

 

This step will ask which route the user wishes to take through the installation process. The typical installation route will make assumptions pre-configure some aspects of the installation to what CallScripter deems defaults settings. Some users will want to configure all aspects of the installation process so can choose the custom installation route to be shown all steps of the installation process.

 

 

 

 

This stage will ask for the name of the website that will created within IIS to host the CallScripter web files. If more than one CallScripter instance has been previously configured on the web server the drop down will allow the settings used last time to auto populate this installation

 

 

 

 

 

 

 

 

The installer will perform a prerequisites check to make sure all the components and setup required to support the CallScripter application have been installed/configured. If any prerequisite is missing, warnings will be displayed or download options presented to allow them to be installed/configured - any missing components can be installed using the default options in the component installer package. Any Internet Information Services (IIS) components listed as required are configured within the Microsoft Windows Server feature and roles configuration tool.  Once each item has been installed, press the refresh icon next to the component to have the installer  verify correct installation.

 

The wizard will disable the next button until all prerequisites are satisfied.

 

 

 

Enter the credentials of the SQL server you wish to create the CallScripter database within. The username/password entered will need sufficient privileges to create databases, users and roles on the SQL server specified. These credentials are only used during the the system install and are not carried through to the application.

 

 

 

Enter the name of the CallScripter database that is to be created within SQL

 

 

 

 

 

This option is only presented during a custom installation.

 

If running in typical mode please progress to STEP 9.

 

Database data and log file locations will need to be approved or altered to suit the installation.

 

 

 

 

 

 

 

 

 

 

Enter the location where the CallScripter web files should be placed during the installation.

 

 

 

This option is only presented during a custom installation. If running in typical mode please progress to STEP 12.

 

Enter the name of the website that is created within IIS to host the CallScripter website. The host header can also be entered at this stage if required. If left blank the host header option will be ignored.

 

 

 

 

This option is only presented during a custom installation. If running in typical mode please progress to STEP 12.

 

Enter the port number that the CallScripter website should reside on in IIS. This port should not already be in use by another website/application.

 

 

 

CallScripter is able to run in two modes. One must be chosen and configured during this stage.

 

 

 

When entering a domain group name the following warning may be presented. To continue click the yes button.

 

 

This option is only presented during a custom installation. If running in typical mode please progress to STEP 15.

 

Enter the name of the application pool that is created for CallScripter web site within IIS.

 

 

 

This option is only presented during a custom installation. If running in typical mode please progress to STEP 15.

 

Some CallScripter functionality requires windows services to be installed. These are controlled via a central server manager windows service. This service will run on a port number to allow communication. This screen allows you to alter the port number the service manager will be configured to use.

 

 

 

 

Enter the name of the customer/company the installation is being performed for. The installation process also requires that you enter a valid email server that the application will send emails via SMTP relay via. If the mail server requires authentication then a valid username and password should also be entered.

 

 

 

 

CallScripter can be installed in UK or US date format scenarios so the relevant localisation that matches your servers should be selected at this stage. If an incorrect format is chosen, warnings will be displayed at the end of the installation process.

 

 

 

 

A valid CallScripter license file will be needed to progress past this stage. The .csl file will need to be obtained from a valid source and will be specific to the server environment. If no license file, or an invalid license file, is entered at this stage the users will be prevented from using the CallScripter application until a valid license is obtained.  License files are version controlled and tied to server environment names.

 

 

 

 

This screen will display a summary of all settings chosen during the installation process. The option to provide feedback to CallScripter is issues arise during the installation process can be set here. If an issue occurs with the installation and the option to provide feedback has been chosen, an email will be sent to CallScripter using the mail server settings stated in STEP 15 with details of issues you have encountered for further enhancements to the installation process.

 

 

 

 

 

The installer will indicate its progress via this screen. Please wait whilst the installation is completed. During this phase the IIS server will be configured and the CallScripter website will be created. The database will also be remote configured to support the application and permissions and the supporting windows services will be installed on the web server.

 

 

Note: If there were any issues or concerns during the installation process, warnings will be displayed on screen with additional actions that need to be performed post install.

 

 

After the installation process has been successfully completed the CallScripter application can be launched via a PC running Internet Explorer, by navigating to the CallScripter URL. This is usually the name or IP address of the CallScripter web server followed by the port number stated in STEP 11.

 

If using the typical installation process this port number is defaulted to 7000. Example URL: http://CallScripterURL:7000

 

 

 

Note: If CallScripter is configured to run in forms authentication mode then the user will be prompted to enter a username and password. The default user that is setup with the installation process is Admin. The password should be left blank.

 

If running CallScripter in windows authentication mode the user that performed the installation must open the browser on a machine logged in with their user credentials. This will automatically log them in and will not prompt them for a CallScripter username and password