Adds a hidden field that gets a call status attribute, which can be Is Held, Is Muted, Is Recording, Is Record Paused, or Call State. The field in the script is linked to the dialer contact list column selected in the Link Column drop list. When the record for the call is selected from the dialer database, the hidden field will be set to the value of the selected column.

 

The Perform on Call dropdown selects the call on which this operation is performed. This can be the regular dialer call (Customer Call), a Consult Call, or a Call ID variable. If you select a Call ID variable, the hidden field is set to the value of the Call ID selected.

 

 

 

This control contains csCommands for each of the status options, and will fire the selected command when the control is fired.

 

 

(No parameters)

 

Command: ismuted

(No parameters)

 

Is Recording:

Command: isrecording

(No parameters)

 

Is Recording Paused:

Command: ispaused

(No parameters)

 

Call State:

Command: getattribute  (EIC_CallState)