CT Providers (Common Toolbar Providers) are add-on components that are installed onto the agent PC and allow interactions from the CallScripter website by the agent to access local PC resources (ie: Phone Switch Software).
These features are presented to the agent in the Communication Toolbar on the Agent Desktop and also available for script builders via Script API commands.
Deployment
The deployment process is a simple client side install with no further configuration required on the agent PC.
1. The client side installation files can be found within the CallScripter Website in the below URL: [CallScripter Website]/client_tools/cti/CallScripterCTProviders.msi
2. Select to “Run” the file or “Save/Download” to your local PC and then Run by double clicking on the msi file.
3. Select “Custom”.
4. Select the Provider to install as “Will be installed on local hard drive” and the Providers you do not wish as “Entire Feature will be unavailable”.
5. Click Next once the desired providers are selected for install.
6. Click Install to start the process. Once the install is complete it will be confirmed on the screen.
7. The CT Provider is now successfully installed on the agent PC.
4.5.53 for Interactive Intelligence
